Refund policy
At VENOQUA, we strive to provide high-quality beauty and nail products. Please read our return and refund policy carefully before making a purchase.
Returns
We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return:
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The item must be unused and unopened
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The item must be in its original packaging
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You must provide the receipt or proof of purchase
Due to hygiene reasons, opened or used cosmetic products cannot be returned.
To start a return, contact us at:
Please include your order number and reason for return.
Returns must be sent to:
VENOQUA
F-8, RH 1, Ground Floor
Sector 8, Near Sector 6 Market
Vashi, Navi Mumbai
Thane, Maharashtra – 400703
India
Items sent back without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon delivery.
If the item is damaged, defective, or incorrect, contact us within 48 hours of delivery with clear photos so we can evaluate the issue and provide a replacement or refund.
Exchanges
The fastest way to exchange an item is to return the product first. After the return is approved, you can place a new order.
Non-Returnable Items
The following items cannot be returned:
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Opened cosmetic or beauty products
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Sale items
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Gift cards
Refunds
Once we receive and inspect your return, we will notify you if the refund is approved.
If approved, refunds will be issued to your original payment method within 5–10 business days.
If more than 15 business days have passed since your refund was approved, please contact us at: